Refund Policy

1. All Sales Are Final

Due to the digital nature of our products, all sales are final. Once a product is purchased and delivered, we cannot offer refunds. This policy is standard across the FiveM resource marketplace.

2. Why No Refunds?

Our products are digital goods that are delivered instantly upon purchase. Once downloaded, there is no way to verify that the product has been deleted or is no longer in use. This makes traditional refund policies impractical for digital goods.

3. Before You Purchase

We encourage you to:

• Read the full product description and features
• Review the documentation to understand requirements
• Check framework compatibility (QBCore, ESX, Standalone)
• Ask questions in our Discord before purchasing

Our team is happy to answer questions and help you determine if a product is right for your server.

4. Exceptions

We may consider refunds or store credit in rare cases:

• Accidental duplicate purchases (same product, same account)
• Technical issues preventing product delivery
• Product significantly not as described (requires evidence)

These exceptions are handled case-by-case at our discretion.

5. Chargebacks

Filing a chargeback or payment dispute with your bank without first contacting us is considered a violation of our Terms of Service. This will result in:

• Permanent ban from all Oxide Studios products and services
• Revocation of all existing licenses
• Blacklisting from future purchases

Please contact us first if you have any issues with your purchase.

6. Technical Support

Having trouble with a product? Before assuming a refund is needed:

• Check the documentation for setup instructions
• Verify your server meets the requirements
• Open a support ticket in our Discord

Many issues can be resolved with proper configuration. Our support team is here to help you get products working.

7. Contact

Need to discuss a refund request or have questions? Join our Discord server and open a support ticket.