Troubleshooting

Common oxide-fire problems and fixes — startup, settings, duty and hiring, radio, apparatus, fires and calls, breathing air and smoke, rescue, station life, money and uniforms.

Common problems, roughly in the order people run into them.

Uniforms, lockers and the gear room

Where to look for what happened

oxide-fire writes what it does to the server console through the o-link logger: clock-ins, hires and dismissals, settings changes, fires starting and ending, calls, apparatus going out and coming back, treasury movements, SCBA use, rescues, and refused admin actions. Lines are tagged like [INFO][oxide-fire][calls], with warnings in yellow and errors in red.

If you run a logging resource that o-link supports, the same lines go there instead, for example to a file or a Discord channel.

When you contact Oxide Studios support, include the oxide-fire lines from your server console around the time the problem happened.

Installation

Configuration

Duty and employment

Radio

Apparatus

Fires and calls

Safety

Victim search and rescue

Station life

Money and pay

Uniforms, lockers and the gear room

Where to look for what happened

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Troubleshooting

The resource does not start

"database tables could not be created; the department stays offline"

The hose nozzle, the hose couplings or the SCBA backpack are invisible

/fire admin says you do not have permission

No options appear at the station, the bays or the trucks

I edited a config file and nothing changed

"settings are still loading, try again shortly"

A setting I want is not in /fire settings

A firefighter cannot clock in

"You must clock in at one of your department's stations."

Hiring fails with "Invalid grade rank for this department."

Hiring fails with "That person is already a firefighter in a department."

A boss hired someone, but they are not in the department

A firefighter was hired, but their framework job did not change

Setting a player's job hired them into the fire department

The Management option does not appear

The radio screen says oxide-radio is not installed

"That frequency is already in use."

A firefighter is not tuned to the department channel at clock-in

"This bay has no spawn point yet."

"Every spawn point at this bay is taken."

"No apparatus here for your grade."

"None of those are available right now."

"Stand at the bay to take a unit out."

A wrecked or sunk unit is not written off

"You already have a unit out. Put it back first."

"Bring it to one of the station's bays first." or "Stand next to the apparatus."

The boss cannot buy any apparatus

Deleting an apparatus group is refused

Deleting a bay is refused

A unit out on the road vanished after a restart

A unit spawns broken, falls through the map or makes nearby players crash

Hose outlets are in the wrong place on an add-on fire truck

An add-on fire truck offers no attack line

The Equipment option on a unit does not open, or "Storage is not available on this framework."

No fire calls ever start

"The fire did not start: the fire limit is reached."

"The fire did not start: no usable incident site nearby."

The incident editor will not open or will not save

No alerts arrive

The fire keeps coming back

The fire extinguisher does nothing

The water cannon does nothing

The axe prompt does not appear

"The truck's tank is empty" or "The foam tank is empty."

"This hydrant is not on the map's hydrant list."

"The supply line pulled loose"

"You need an SCBA"

The mask goes on, but the wrong face piece shows (or none)

"Your cylinder is empty: refill it at a gear room or an engine"

"No spare air here"

Players get hurt in smoke even with the mask on

Civilians get hurt by the smoke

The Carry and Drag options do not appear on a player

"Someone is already carrying them"

Nobody is ever trapped in a structure fire

A casualty was carried out, but did not count as rescued

A medic cannot take over a casualty

EMS never gets the rescue alert

The station bell does not ring

No page-outs on the phone

The call board says "No calls right now"

A rig check is refused

Lightning never starts a fire

The department treasury shows 0, or salaries are never paid

"The department treasury could not fund your salary. It has been recorded as back pay."

A withdrawal says "The bank refused the payment. The treasury was refunded."

The gear room says "You already carry all of that."

The gear room says "The department treasury cannot cover that." or "You cannot afford that."

Firefighters are paid twice

"Uniforms are not supported on this framework."

A uniform replaces the whole outfit

"No uniforms are available for your rank."

The Personal Locker or Gear Room option does not appear

The Gear Room says "No loadouts for your grade."

A boss cannot save a loadout: "... is not on the approved gear list."

"You are not wearing a department uniform."

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